1 reviews | Active since Mar 2009
Faulty sims
On 1 June 2015 I ordered 6 data sim cards from Afrihost. They arrived on 5 June 2015 and only 3 of them worked.<br> <br> I logged a support request on Monday 8 June 2015 for the cards that were not working and told that they would be re-provisioned and functioning by lunchtime. This obviously didn't happen and I followed up again on Tuesday. I was assured that the sim cards will be working by lunchtime Tuesday, and they still didn't.<br> <br> I followed up again on Wednesday and was told that I should come in to their offices to get new cards or pay for delivery again.<br> <br> I have already paid for delivery for working sim cards which I did not receive!<br> <br> I have now had to cancel the faulty cards and order new ones.<br> <br> They will have to credit my account for the faulty sims.<br> <br> AXF-***8 is the support request number.
At Afrihost we try to make getting your internet connection up and running as quick and easy as possible.
The Sim Cards that are issued to our Mobile Data users are of the same standard and quality as those used by MTN, and to hear about your difficulty with three separate sim cards is disappointing to say the least.
We have taken the opportunity to fully credit your account for the defective sim cards replacement, we will also cover the delivery charge ensuring that the replacement of the defective product is done at no cost to you.
If you have any further questions or queries, you are most welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
Best regards,
At Afrihost we try to make getting your internet connection up and running as quick and easy as possible.
The Sim Cards that are issued to our Mobile Data users are of the same standard and quality as those used by MTN, and to hear about your difficulty with three separate sim cards is disappointing to say the least.
We have taken the opportunity to fully credit your account for the defective sim cards replacement, we will also cover the delivery charge ensuring that the replacement of the defective product is done at no cost to you.
If you have any further questions or queries, you are most welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
Best regards,