Faulty modem

We recently bought a Huawei E5730 Wi-Fi modem for our business last month, we experienced slight technical problems with the product in the first two weeks, which were resolved and everything worked perfectly since then. However this morning our modem seemingly malfunctioned after a month's use. After speaking to 5 different support consultants this morning, we were told we have to physically come and drop off the product in Johannesburg at our expense or incur courier costs to send it to Johannesburg and get it fixed. I've had too send my employee home as clearly nothing can be done about this faulty modem which hasn't even lasted 2 complete month's use. We've called support again to try to resolve this issue with senior staff but we've been transferred back and forth without anyone willing to take responsibility. I'm truly shocked, that I have to drive 60kms to resolve this issue. Is this level of \support\" we are expected to live with?"