Faulty devices / Poor customer care

I WANT TO WARN ALL POTENTIAL CONSUMERS CONSIDERING TO MAKE USE OF AFRIHOST!! I bought a mobile device from Afrihost, this device has broken and been replaced 3 times already. Each time the product breaks it is tested and reported that the device is faulty, by no fault of the consumer. They tell me \these things just happen\" After the 3rd device broke, I felt my consumer right to a quality product wasn't fulfilled . Afrihost consultant advised me to request a refund, which I did. I personally delivered my device to be tested in order to receive the refund. I got no feedback. I then phoned just to be told it wasn't tested, they would call me. I again got no feedback. I phoned them and was told that a refund was approved on the device and that I would receive the refund within 5-7 days & I received the ticket nr to confirm the refund. Now the day before I'm to receive the refund they phoned me to inform me that they retract the refund & that there is nothing they can do for me. 7 months, 3 broken devices, 7 consultants,1 manager, numerous efforts on my part to contact Afrihost and I'm told they can't help. PLEASE THINK TWICE BEFORE MAKING USE OF AFRIHOST. "