Fault ticket incorrectly closed

Good day,<br> <br> I have logged a ticket on the 22 January 2015 regarding a faulty line. To date, the line has not been fixed. The delay is not only from Telkom's side, the ticket as per Nickita.B on the 27 January 2015 was incorrectly closed and updated. If this file was incorrectly closed 5 days after the call was logged and a new ticket was opened on the 27 January 2015, is it really Telkom's fault? <br> <br> I will not be held responsible for the delay or the miscommunication between the employees of Afrihost for the duration my internet has not been working. It has caused the line for an extra week not to be functional. Please also bear in mind, that Telkom still needs to be paid regarding. <br> <br> Your urgent assistance is highly appreciated.<br> <br> Thank you