Fault logged, but not logged at all.

I have experienced connectivity and speed issues for some time with my DSL line.

On the 5th of September, I logged a call with Afrihost to get Telkom to resolve my line issues.

In the following days a tech did come out to my premises to search for the problem and he explained that there was a physical issue on the line.

He said that he would return on Monday to repair the issues, but later called and said that he would visit later the week due to him having training on the Monday.

He is yet to return... I have spoken with Telkom today, and they say that the support ticket was closed with reason "no fault found".

I explained to them that there is not even dail tone on the phone and that the problem still exists.

My problem is that I called Afrihost on the 19th to escalate the problem, to which they said they would escalate it to Telkom. After speaking to Telkom, they say that there is no fault logged for this line.

AFRIHOST - Please contact me immediately.