MS
Michael S

1 reviews | Active since Dec 2016

19 Dec 2016, 16:09

Fantastic follow up service

<p>I recently lost all connection with my DSL line that I have through Afrihost. I called the call centre and we tried everything possible to determine the issue but without any success. I even had Telkom come and inspect the line to see if it was a physical error. Nothing was resolved until another call to Afrihost who ended up logging the fault with Telkom again. Telkom ended up finding the fault and correcting it.</p> <p>Without me having to let Afrihost know that the problem was resolved (as it's been less than 24 hours), they dropped me an email to confirm that the line is working and as they can see that there is a session currently open. This is what I expect from suppliers as customer service, so well done!</p>

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