False Information provided on Afrihost Website/Client Zone.

I just moved to a new complex and they do not accept other Fibre providers. I then sent a cancellation request on the Client Zone on 06 June 2024, which went through. I understand all providers need a 30 day notice for cancellations, that is why I have paid for the month of June. According to Client Zone, if you cancel before the 20th of each month, then the cancellation is effective at the end of that specific month. But to my surprise, the cancellation approval is effective 01 August 2024.

My problem is that I am not using the Fibre line this whole month, and I have paid for the full month of June which is okay as I understand I had to serve notice. However, why am I still expected to pay for the full month of July? This will mean I am serving 2 months of notice? This is unacceptable!

When I escalate this on your Whatsapp channel and with your retention department, I am sent a link to see my 'updated policy schedule'. Why is the information on your website different to what is on your 'links'? What happened to transparency as a service provider?

Your website confirms that any cancellation done before the 20th, will be effective the end of that month where else your policy updates are only done in the background and clients get to find out about these upon cancellation?

This type of service is appalling Afrihost!