False information

We take the time to fill out an online application, register and then 2 days later get informed they cannot service our address because it’s a small business. The online registration form asks for a business address and company name including a vat number. They have absolutely no clue what they are doing and the knowledge and competency is sorely lacking! I was told and it was insisted that I have to cancel my account online myself and that it can’t be done from their side , then suddenly the account is canceled on their end! I don’t even know if this can be deemed as incompetency or rather blatant false information and advertising!