False Estimated Delivery Time

I ordered a LTE package with router from them on Tuesday 28 January, paid R999 upon ordering, and looked forward to having my package delivered within 7 working days as per their delivery agreement.

it’s 5pm on Thursday 06 February, The 7th working day, I just received a notification that my Parcel is being picked up in Johannesburg, and will be delivered to me on Monday 10 February the 9th working day. I am also already paying for the LTE service, the debit order of R330 pro-rata came off at 12pm.

I will be paying for a pro-rata service that I don’t have for a total of 5 days, which equates to a 17% additional cost for a service I’ll only receive 5 days later.

I logged a ticket, and contacted afrihost via facebook, both threads resulted in an absolute commitment to delivering my purchase on time, both in reality had no effect on the process. Afrihost, I’m going to link this review to your social media marketing, and perhaps that of webafrica.