False Advertising, ******** Customer Care, Empty Promises, Lies about dates, Miscommunication

I see Afrihost don't even bother to answer on Hello Peter but I will anyway state my case. False advertising and when you are really getting upset with their customer and accounting, they just start to ignore you. They advertise if you are unsatisfied within 60 days, DOUBLE MONEY BACK GUARANTEE. That's a lie. They suspended my services based on wrong DEBIT ORDER instructions and even though I ordered Fibre PRO RATA last month and paid manually at end of month, they were not willing to further negotiate a billing agreement and resort to pay a lump sum for all services and suspended critical services that I need in order to run business.

When I want to leave them mid month, they hold my FIBER line ransom and block that I go through VUMATEL to another ISP, even though themselves as AFRIHOST advertise moving from other ISP to THEM is Quick and Instant.. So they have Double Standards because their customer care mentions it is not "iDEAL" that we transfer my FIBER to another ISP midmonth.. So yet they had a signup SPECIAL and yes we had a disagreement during the DEBIT ORDER, as well as the amounts, but they hold me ransom to pay for services I am UNSATISFIED with BEFORE I LEAVE them?? SO how is that a 60 DAY DOUBLE MONEY BACK GUARANTEE? I just want to leave now but the NEW ISP cannot activate the FIBRE POINT at our PLACE because AFRIHOST is holding the link SUSPEND at RANSOM!

What benefit will that bring to them?? They advertise PROUDLY "NO CONTRACTS" but they refuse that I leave them immediately.. I have the messages from their Customer Care on Facebook to PROVE!

Also the COURIER's are late and rude when it comes to FICA.. The person wants ONLY a ELECTRICITY bill even though I have a GOVERNMENT CIPC Certified Proof of Address , they have made me wait for Couriers now the past month and we never come to an agreement to hand over the DEVICE! It is a waste of time and I had to cancel other appointments for this disappointment.

Their accounting also said DEBIT orders only run once a month, but they keep on probing my accounts ! Even after we came to an arrangement. There are no cohesion in their organisation, and even their Retentions team said "My hands are tied"..

Well, if you choose their FIBRE, best be sure you dont pay on the exact date they dream up, they will cut you off from the world and leave you stranded, even if you want to leave they will block you from doing it.. This is at least what I am experiencing. Before these incidents, I was a happy customer for 8 years. I am not sure what has happened to this company , but stay away if you want Business Continuity . They pose a massive RISK to your IT Resources!

I now had to spend almost as much as what they asked for reconnection, on MOBILE PREPAID DATA just to survice the CRISIS!!

PURE INTERNET ANNOYED