False advertising causing sudden unanticipated debt and bad customer service

I signed up for a promotion that was provided by Afrihost.

Two costs that were falsely advertised and was asked upfront anyway: 1. After tricking you into signing up they tell you that you do not have to pay the line is activated, I was billed anyway and they ignore you when you bring this up as if it never happened. 2. Their promotion said that they would pay the connection fee of R999. I was asked to pay for this.

Surprisingly bad customer service: I tried raising the issue 3 times asking for an escalation. A supervisor named Anita copied and pasted the amounts from my invoice, did not offer me an explanation for it and did not respond to any more queries.

Afrihost host used to have an exceptional level of customer service with friendly consultants from India doing their absolute best to assist. Now there seems to be a non-care attitude with queries left unanswered for days and not at all.

Being a longstanding customer with various products from them I am actually surprised how I am treated now. With this fall in customer service it is not advisable to get any products from them anymore as support will fail you. What a great company that I really promoted to all my friends and family because of their great support, now ruined by bad staff. I am certainly considering moving all my services to another provider if I don't get any assistance and will update everyone if there is a better option available.