FALSE ADVERTISING AND USELESS CALL CENTER

<p>I have been a long standing client with Afrihost. I have also recommended them to my friends as well as our businesses but will do so no longer. Since June 2016 I have had very slow line speed and after numerous weeks of struggling I moved my line hosting over to Afrihost because they advertise: "Let us do all the heavy lifting for you. Moving your line to us means that we take care of everything to do with your DSL line rental, including troubleshooting when there are problems. We’ll log faults with Telkom and follow up so you can relax while we handle things for you - you’ll always have peace of mind!". Since moving my line over however I have made numerous calls to the call center relating to my slow line speed. Everytime the consultant said that they will log a fault. After a couple of days I would phone back seeing as I have had no feedback and I would be informed that no fault was logged (exept on 2 occasions after which there was no improvement). On 04 October 2016 I again contacted the call center and spoke to 2 consultants namely Richard and Clement M who again told me that they will log a fault. Today 11 October 2016 I phoned to follow up on my fault and was again informed that no fault was logged..... I have a 4meg line that whos speed has been decreasing all the time up to where over the past week my speed tests shows between 0.1meg and 0.5meg. Therefore I would seriously urge anyone thinking of using Afrihost to consider another service provider......</p>