False Advertising - 8 weeks and still waiting

I signed up with Afrihost on 5 October 2017 for a Fibre Service (Home Uncapped)! Now, before they can offer you a service they first insist that you put in your address to see where the service is available in that area or not. I did that, and was prompted to continue as this Fibre was available. I picked up my router the very next day at their Sandton offices. I was advised that due to the backlog of the installers, installation takes 6-8weeks.

It is now week 8. from Week 6, I have been cal;ling both AFRIHOST and VUMATEL to give me an estimated date of installation to no avail. Today I called VUMATEL again and they told me that Fibre has no going live date as yet in my area!!

It is almost holiday season and most probably they will not be doing any installations from 15 December for a service I app**** for in October, meaning my query will not be attended to until after January 2018.

I'm very disappointed and can only imagine the type of service I will be receiving from AFRIHOST going forward.