Failure to Migrate Line

I had good service from Afrihost until I tried to migrate my service. I am now being hold to ransom by the previous owners ISP.

Welcome to the home of No Internet Joy! I requested a migration of service from my previous address in Woodstock to my new address in Hout Bay a month ago. My account number is A***9. I passed on the previous owners Bnumber (B***) as requested only to be told it's still showing as active and nothing can be done for now and that I must follow up with the previous owner who must follow up with Telkom. This is madness.

What if the previous owner moved overseas or died and I had no way to communicate with them? Would I never be able to migrate my service? Surely not.

I have spent hours trying to resolve this via your Whatapp line only to be told nothing more can be done. This is not acceptable.

I should not be held ransom to the previous owners ISP.