SP
Stefan P
1 reviews | Active since May 2015
13 May 2015, 16:09
Failure to commnicate with your client
I have logged two tickets with Afrihost. One with regards to a support/technical query Sent: Thu, 07 May 2015 at 12:52... it is now the 13th of May 2015 and still I have not received any feedback what so ever!<br> <br> Again I logged a call with their Accounts department Sent Wed, 13 May 2015 at 09:25 - again I still have not received any feedback at all, even asking for an update numerous times... still nothing.<br> <br> It seems after you've actually spent money with Afrihost they aren't really interested in after service.<br> <br> The worst experience I've had with and ISP - and thats coming from someone whose been in the IT sector for 7years!<br>
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Afrihost.com's replyOfficial
14 May 2015, 07:09Hello stefanp71,
We apologise for the problems you have had with your mobile data.
Our mobile data runs on the MTN network, any problems with the coverage has to be investigated by the MTN coverage team. You can log a query directly with them and we can follow up for you.
We are sorry that you have decided to cancel your services, you can cancel your services in ClientZone. Our team will be in touch with information regarding our double money back guarantee.
Regards
The Afrihost Team
We apologise for the problems you have had with your mobile data.
Our mobile data runs on the MTN network, any problems with the coverage has to be investigated by the MTN coverage team. You can log a query directly with them and we can follow up for you.
We are sorry that you have decided to cancel your services, you can cancel your services in ClientZone. Our team will be in touch with information regarding our double money back guarantee.
Regards
The Afrihost Team
Best regards,
Afrihost.com's reply14 May 2015, 07:09
Official
Hello stefanp71,
We apologise for the problems you have had with your mobile data.
Our mobile data runs on the MTN network, any problems with the coverage has to be investigated by the MTN coverage team. You can log a query directly with them and we can follow up for you.
We are sorry that you have decided to cancel your services, you can cancel your services in ClientZone. Our team will be in touch with information regarding our double money back guarantee.
Regards
The Afrihost Team
We apologise for the problems you have had with your mobile data.
Our mobile data runs on the MTN network, any problems with the coverage has to be investigated by the MTN coverage team. You can log a query directly with them and we can follow up for you.
We are sorry that you have decided to cancel your services, you can cancel your services in ClientZone. Our team will be in touch with information regarding our double money back guarantee.
Regards
The Afrihost Team
Best regards,