FAILED TO FULFILL FIBRE CONTRACT

i have never experience the worst service like i did with this service provider at first i had the impression they fast and efficient only to have a worst experience. i app**** for the fibre special they had everything was smooth they sent me router within 3 days however a week later they advised that metrofiber is not live in my area that i should cancel and request for a router collection i then called them to advised Metro fiber is live is my estate and im choosing them as a service provider because of good recommendation from neighbors they then sent my details through to metro fiber captured incorrect address metro fiber advised they will revert back to Afrihost for them to fix the address once thats done they will send the their technician through .i waited another week this was now around 13 of February i contacted Afrihost to inquire they advised yes address was captured incorrectly will need to send proof of resident which i did from here was sent from pillar to post regarding the address on proof of address as it shows a different one which i captured i advised them its a newly developed estate and the need to use the one i had initially updated for them to reach the area they from here matters only got worse from one agent to another which i got tired of i requested they cancel because they are unable to fulfill they end of process which i spoke to a rude Anthony who at first refused to assist with cancellation and telling me if i wish to proceed ill need to wait another 30 days i told him if not done in 24hrs he has to process my cancellation as their calls are recorded and forward the cancellation in writing which he did and told him for collection of the router they must collect it from the same address they sent the router .now yesterday 5/03/2026 i received e-mails advising i should return the router or ill be billed R999 i then rep**** i have been home the entire time for them to come collect their router which they never did nor have i received a call from a courier informing me they coming to collect the router ,advised ill logging a formal complaint against them for this today 6/03/2026 received second e-mail again telling me i need to return router i told them to TRY ME was then assigned a very efficient Solomzi who was diligent apologized for inconvenience confirmed my number again so he can forward it to their warehouse so couriers can come collect router which i comp**** to and thanked him for doing a good job as iam writing this review im very disappointed with Afrihost using delay tactic to enforce payment from me should they not collect their router today 06/03/226 i will be taking this further