Extremely Unreliable Hosting & Poor Support

I have been an Afrihost client for years, but my experience over the past few months has been nothing short of frustrating and unacceptable. I initially moved to a dedicated server expecting better resources and performance, but this has turned into a nightmare.

The issues I’ve faced: - Recurring Server Downtime – My websites have gone offline multiple times, causing severe disruption to my business. I have clients threatening to cancel, and I have lost revenue because of these ongoing issues. - 502 Bad Gateway Errors – I constantly experience - 502 errors, making my websites completely inaccessible. - Connection Lost While Working – While updating content on my websites (e.g., Bundles of Joy), the system froze, and I received a "Connection Lost" error, making it impossible to work. - WHM & cPanel Issues – When trying to access my server’s WHM, I was met with an "Internal Server - Error (500)" message, completely locking me out. - No Root Cause Analysis or Fixes – Every time an issue arises, I get vague responses from support with no real resolution or root cause explanation. - Failed Backups & Resource Lock Issues – I was later told that R1 Soft Backups were overloading the server, causing it to lock up. Why was this not identified sooner? - Delayed & Unhelpful Support Responses – Instead of fixing the actual problem, Afrihost support keeps asking me to wait while they "investigate." I’ve had to escalate the same issue over and over again without a real solution. - No Compensation for Downtime – Despite the severe losses my business has suffered, Afrihost outright refused to provide any discount or compensation, stating that my issues are "not compensatable." - Forced to Find New Hosting – Due to these constant failures, I am moving all my domains to a new hosting provider before the end of the month. I regret ever upgrading to a dedicated server with Afrihost.

Afrihost’s unreliable servers and poor support have cost me time, money, and clients. If you are running a business and rely on stable hosting and professional support, I strongly advise you to look elsewhere. Afrihost does not take its customers’ concerns seriously and will leave you stranded while your business suffers.

I will never recommend Afrihost to anyone. 🚨