Extremely un happy

I am extremely upset with the level of service I have received from afrihost, i recently added a line on my account for my mother to receive wifi at her home, firstly they debited me the full subscription on the 1/07/2024 and her line was not even activated when I queried I was advised that a refund will be done never received anything, then on the 21/08/2024 she had power failure in her area and when the power was back her wifi wasn't working , I contacted afrihost on the 22/08/2024 and was advised that a complaint needed to be logged to vumetal for them to come out to repair the fault and was told it will take 24 to 48 hours so I contacted them again on the 27/08/2024 as I didn't receive any feedback and was told again that they need to log a complaint with vumetal and will take 72 hours to come out they is unacceptable as come the 1/09/2024 they will debit me the full subscription yet my mother has been without wifi for a whole week and no one is even getting back to.