JD
Jackie D
1 reviews | Active since Apr 2010
04 Feb 2015, 11:17
Extremely slow feedback with no info
After various phone calls with regards to no to minimal coverage I started emailing Afrihost in December 2014.<br> First attempt 10 December 2014 09:43 AM<br> 2nd attempt after 11 December<br> 3rd attempt after no response in December, Fri 2015/01/09 03:48 PM<br> 4th attempt after I have only been apologised to and that they will investigate - Fri 2015/01/23 11:19 AM<br> Received only an answer on Wed 2015/02/04 03:48 AM, saying that they will again investigate!!!!<br> <br> I can't even open google or facebook, can't work at all!!!!!!<br> This is pethetic!
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Afrihost.com's replyOfficial
04 Feb 2015, 11:43Hello Jackie1,
We apologise for the problems you have had with your mobile data.
You could be experiencing a problem with the reporting of data usage on your SIM. A reset on our side can help. You can also reboot your device and take the SIM out for a few minutes to get the connection working again.
We are sorry for problems you have had. If the issue is coverage related, you will have to contact MTN directly and their coverage team can assist with investigating the query.
We have reset your account now, please test again. You can contact us at *** if you have any further questions.
Regards
The Afrihost Team
We apologise for the problems you have had with your mobile data.
You could be experiencing a problem with the reporting of data usage on your SIM. A reset on our side can help. You can also reboot your device and take the SIM out for a few minutes to get the connection working again.
We are sorry for problems you have had. If the issue is coverage related, you will have to contact MTN directly and their coverage team can assist with investigating the query.
We have reset your account now, please test again. You can contact us at *** if you have any further questions.
Regards
The Afrihost Team
Afrihost.com's reply04 Feb 2015, 11:43
Official
Hello Jackie1,
We apologise for the problems you have had with your mobile data.
You could be experiencing a problem with the reporting of data usage on your SIM. A reset on our side can help. You can also reboot your device and take the SIM out for a few minutes to get the connection working again.
We are sorry for problems you have had. If the issue is coverage related, you will have to contact MTN directly and their coverage team can assist with investigating the query.
We have reset your account now, please test again. You can contact us at *** if you have any further questions.
Regards
The Afrihost Team
We apologise for the problems you have had with your mobile data.
You could be experiencing a problem with the reporting of data usage on your SIM. A reset on our side can help. You can also reboot your device and take the SIM out for a few minutes to get the connection working again.
We are sorry for problems you have had. If the issue is coverage related, you will have to contact MTN directly and their coverage team can assist with investigating the query.
We have reset your account now, please test again. You can contact us at *** if you have any further questions.
Regards
The Afrihost Team