Extremely poor service with still no resolution...

Service has been absolutely awful. I have been a loyal customer for over 6 years and need to create another account for the place that I work. I am the network administrator and so am needing to create a second account so that work finances and home finances are separate. This is urgent need as I am without internet now (Cancelled with another ISP over a month ago). It has been so painful for something that should be so simple. Long story short, I couldn't sign up, so they wanted copy of ID and email I wanted to use, that didn't work so they wanted multiple other documents of which I do not have. If this continues much more I feel my loyalty with Afrihost may be lost.