1 reviews | Active since Nov 2010
Extremely Poor Service Standards
It is with a very sad heart that I write this complaint with regards to the EXTREME POOR UNPROFESSIONAL service I have been receiving from Afrihost over the past month. <br> <br> For a company I have personally endorsed to Friends and Family for exceptional service in the past, they have fallen and has become as effective as any state service. <br> <br> Over the past month Afrihost has failed to clear a line problem with Telkom and the issue has since been reoccurring on a weekly basis. Not even to mention the holding times when you actually want to speak to somebody in their call center or even a supervisor. <br> <br> Seem that all Afrihost is doing is attending to faults. <br> <br> THIS IS A NO_GO!!!
We are truly sorry that you are having such a poor experience.
We do our absolute best to give our clients a great service experience and we have clearly let you down in this regard. It's absolutely horrible to hear that someone, like yourself, that used to recommend us feels neglected in this way, and we'd like to rectify this if we can.
A member of our team will be contacting you shortly to try to work through any unresolved issues relating to your query and hopefully restore your faith in us.
Kind regards
The Afrihost Team
Best regards,
We are truly sorry that you are having such a poor experience.
We do our absolute best to give our clients a great service experience and we have clearly let you down in this regard. It's absolutely horrible to hear that someone, like yourself, that used to recommend us feels neglected in this way, and we'd like to rectify this if we can.
A member of our team will be contacting you shortly to try to work through any unresolved issues relating to your query and hopefully restore your faith in us.
Kind regards
The Afrihost Team
Best regards,