Extremely Poor Service – No Internet for Over Two Weeks

Afrihost took over our line from another ISP on 1 November 2025. Normally, this is a simple router setup, but to date (half a month later), I am still without internet.

I have logged multiple calls and spoken to several support staff, yet the issue remains unresolved. Afrihost keeps asking me to reset the router and ONT and to reconfigure the router, but this does not work. They need to investigate further instead of me repeating the same steps.

What’s worse is that Afrihost confirmed the service is active and billed me on Thursday, 13 November 2025, even though my line utilization is just over 0MB — meaning there is no internet at all. I have even copied Afrihost’s CEO on my emails, but my matter is still not treated as urgent.

I am extremely disappointed with the service and the time it is taking to resolve what appears to be a line provisioning issue. This is unacceptable for a company that claims to prioritize customer experience.