EXTREMELY POOR SERVICE FROM AFRIHOST!!!!!!

I am highly disgusted, as Afrihost just deleted my entire website/ online store from their database for no reason!!! No one can tell me what the problem is and how this happened and they just tell me to re install everything!!! After spending a huge amount of time on the phone with them for 2 days and losing 2 days so far on sales for my company I get told that I must reinstall everything.. This is unacceptable as I must now pay my developer again to reinstall the whole website and database!!!! and start from scratch!!!!! I would not recommend anyone to use them as they just expect the customer to do everything and fix everything after they messed it up!!!! I want answers on this as I am going to cancel my account and I will NOT pay penalties!!!!!!!!!!!!