Extremely poor fibre customer care

Fibre connection has been off the whole day without efficient resolution from Afrihost team. Routine checks were probably tried five times today including a router reset although I told the customer service agent this has been done before logging a request with Afrihost.

I am heavily dependent on a reliable internet connection and today’s connection has cost me valuable money and business.

Afrihost does not make a proper effort to resolve the error fast enough. Router resets are not a fix-all solution. They are on your case if your payment is just a day late, but when it comes to customer care it seems that they can take their time as they wish.

Escalate this to the relevant department as soon as possible.