Extremely frustrated!!

I am extremely frustrated by the lack of service I have received from Afrihost on the 7th May I signed up for a Fibre line with Afrihost and to date have not yet had my installation. My account was very quickly debited on the 8th May with R1746 for the installation but it's been over a month and still nothing. I have spent hours on the line using my airtime trying to speak to a consultant only 1 person was able to actually assist me. I was informed that my line was a migration but I app**** for a new installation, without anyone contacting me the new installation was rejected. the consultant told me that my case was escalated and I was then told that Vumatel would contact me for the installation within the week and that last week but I still have heard nothing. I am out of pocket of R1746 and I have no Fibre.!!! I am extremely unhappy by the lack of service and assitance.