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Hlayiseka S

1 reviews | Active since Jan 2019

19 May 2026, 10:44

Extremely disappointed with the poor service received from Afrihost.

My router was delivered on 12 May 2026, however the internet service has NEVER worked from day one. Despite contacting support numerous times and speaking to more than 11 different agents, the issue still remains unresolved over 7 days later.

What is even more frustrating is that Afrihost continues to debit my account for a service that has never functioned.

Debit orders processed:

09 May 2026 – R249.00 16 May 2026 – R648.58 19 May 2026 – R249.00

Multiple escalations have already been logged:

CGY-***4 BXV-***3 TXY-***7 LSQ-***8

To date, no proper resolution, no meaningful feedback, and no working internet service.

This experience has been highly unprofessional and unacceptable. Customers should not be billed repeatedly for a service that has never worked.

I sincerely hope Afrihost management investigates this matter urgently and improves their customer support and escalation handling process.

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Replies (2)
HS
Hlayiseka S's update26 May 2026, 19:21
Reviewer Update
Further update regarding my ongoing Afrihost service issues:Following my previous complaint, the internet service was eventually restored only during the evening of 19 May 2026 after several escalations and public complaints.Unfortunately, the connection has remained highly unstable ever since. The service has been intermittently dropping, causing continuous disruptions, and as of 25 May 2026 the internet went completely offline again. As of today, I still have no internet connectivity.This situation is now severely affecting my work and my ability to perform my duties effectively, as I rely heavily on a stable internet connection for professional responsibilities and daily operations.What is most concerning is that Afrihost continues to debit my account for a service that remains unreliable and frequently unavailable.At this stage, this can no longer be viewed as an isolated technical issue, but rather a prolonged failure to provide a stable and functional service despite multiple escalations and support engagements.I urgently request:
  • Immediate restoration of a stable internet connection,
  • A full investigation into the recurring failures,
  • Credit/refund for downtime and non-functional service periods,
  • And proper escalation management and communication going forward.
I sincerely hope Afrihost management intervenes urgently to resolve this matter permanently.
HS
Hlayiseka S's update26 May 2026, 19:24
Reviewer Update
Please note that from the day the router was delivered on 12 May 2026, I had absolutely no internet connectivity until the evening of 19 May 2026, despite numerous support engagements, escalations, and speaking to multiple support agents.Although the service was eventually restored on 19 May 2026, the connection has remained highly unstable ever since. The internet has been intermittently dropping, causing continuous disruptions, and as of 25 May 2026 the service went completely offline again. As of today, I still have no internet connectivity.This situation is now severely affecting my work and my ability to perform my duties effectively, as I rely heavily on a stable internet connection for professional responsibilities and daily operations.What is most concerning is that Afrihost continues to debit my account for a service that has largely been unavailable, unreliable, and non-functional.At this stage, this can no longer be viewed as an isolated technical issue, but rather a prolonged failure to provide a stable and functional service despite multiple escalations and support engagements.I urgently request:
  • Immediate restoration of a stable internet connection,
  • A full investigation into the recurring failures,
  • Credit/refund for the downtime and non-functional service periods,
  • And proper escalation management and communication going forward.
Should this matter remain unresolved, I will be left with no alternative but to proceed with escalation to ICASA and the relevant Consumer Protection authorities for further investigation.I sincerely hope Afrihost management intervenes urgently to resolve this matter permanently.