Extremely Disappointed with Afrihost’s Customer Service

I am extremely disappointed and frustrated with the service I have received from Afrihost.

I have been trying to contact Afrihost since last week to cancel my current WiFi package and upgrade to a faster speed. I have been phoning repeatedly, trying to get this sorted out before my debit order goes off.

Despite my efforts, I still have not received the assistance I need. My biggest concern is that I feel Afrihost will only get back to me after the debit order has already gone off, leaving me paying for a service that I have been trying to change/cancel since last week.

This is incredibly frustrating. As a paying customer, I should not have to continuously phone and chase a company just to get a simple cancellation and upgrade processed. I have made every effort to resolve this before the billing date, and I expect Afrihost to take responsibility and assist me urgently.

I am genuinely disappointed because I expected much better customer service from Afrihost.

Afrihost, please contact me urgently and resolve this matter BEFORE the debit order is processed. I do not want to be charged for the current package when I have been trying since last week to cancel it and upgrade to a faster package.

I would appreciate a proper response and resolution, rather than being contacted after the money has already been deducted from my account.