Extremely Disappointed - Dont recommend them in any capacity

Afrihost used to be excellent. Reliable speeds, stable connectivity, and competent support. Unfortunately, over the past six months, the quality of service has deteriorated drastically.

This is not a minor inconvenience. My internet has become unreliable to the point where I sometimes have to leave my home and work from a coffee shop just to get a stable connection. Speeds are frequently unusable. On multiple occasions I’ve measured download speeds below 0.5 Mbps — which is effectively non-functional in 2026.

Support has also become frustratingly ineffective. Instead of properly investigating network-side issues, they follow scripted SOP responses: reset the router, reboot the device, check the SIM card. The problem is not my router. It is not my SIM. It is clearly a local network congestion or infrastructure issue.

I was repeatedly told that my account was being throttled. To prove that wasn’t the case, I upgraded to their top-tier package. The result? No improvement whatsoever. Latency remained high and speeds were still sitting around 1 Mbps. Even when throttled, the package is supposed to reduce to 10 Mbps — yet I cannot even reach 0.5 Mbps. That clearly demonstrates this is not a throttling issue.

To make matters worse, the upgrade process exposed billing incompetence. After upgrading briefly (for testing purposes) and then downgrading in line with their billing cycle terms, I was double charged in January — nearly R1,000 incorrectly billed. This had to be manually disputed.

Poor connectivity is one thing. Poor support is another. But unreliable service combined with billing errors is unacceptable.

I can no longer recommend Afrihost. The service quality simply does not justify the cost anymore.