Extremely Disappointed - Days Without Fibre & Unauthorised Price Hikes

I have been an Afrihost customer for years, consistently receiving good service until recently. This year, my experience has plummeted, warranting a 1-star rating.

Firstly, in April, my account was hit with an unauthorised 14% price increase, with no prior notification whatsoever. My email questioning this significant, uncommunicated hike received no response.

Secondly, and currently, my fibre relocation has left me without internet for 13 days. The process has been a chaotic mess of delays, conflicting information from different consultants, back-and-forth, with no solutions, and unnecessary technician visits (installing an ONT I already had! and had sent a photo of). Despite multiple fibre activation tests, the issue remains unresolved, compounded by a severe lack of internal communication and basic information requests being delayed by days.

As a small business owner, this lack of internet is a massive and costly disruption. I'm profoundly disappointed by the poor communication, lack of solutions, and feeling constantly passed between unhelpful staff.