Extremely Disappointed After Over a Decade of Loyalty

After being a loyal Afrihost customer for well over ten years, I am deeply disappointed by the appalling level of service I have recently experienced during a simple fibre migration process. What should have been a straightforward transition turned into a drawn-out frustration due to Afrihost's complete lack of communication and accountability.

Despite multiple attempts to seek assistance and clarification, I received little to no meaningful feedback from their support team. Queries were ignored, follow-ups were met with silence, and not once did anyone from Afrihost take the initiative to resolve the issue or even acknowledge the inconvenience caused.

It’s clear that customer retention is not a priority for Afrihost. Their unwillingness to make any effort to retain a long-standing, loyal client speaks volumes about the company’s current values and direction.

This experience has not only left me without service when I needed it most, but it has also completely eroded the trust and confidence I once had in the Afrihost brand. I can no longer recommend them, and I would urge prospective customers to consider other service providers who value their clients and honour their commitments.