Extremely Bad Service from Afrihost

I’ve had a very disappointing experience with Afrihost over the past few days.

My internet has been down since 24/04/2026 and despite multiple follow-ups, the issue remains unresolved. I’ve gone through all the required troubleshooting steps, including providing ping results, speed tests and traceroutes. The evidence clearly shows that the connection reaches Afrihost’s network but fails beyond that point indicating a routing or upstream issue on their side. What’s most frustrating is the lack of ownership. I was told the issue was escalated to Vumatel but when I contacted Vumatel directly, they confirmed that the fibre infrastructure is working and that the problem sits with the ISP. Meanwhile, Afrihost continues to redirect without resolution. For several days now, I’ve had no usable internet service, no clear feedback from a network engineer, and no estimated time to resolution. Being passed between providers without accountability is extremely frustrating. At this point, I expect better communication, proper escalation, and ownership of the issue. This experience has seriously impacted my confidence in Afrihost’s support and reliability.