Extremely bad Customer service!

I have been a client for only 8 days. In that 8 days I have had the worst customer service I have ever had. This is the first time writing a review which I thought I had to do. If you are looking for an ISP I highly recommend not using Afrihost. We had to continuously follow up throughout the entire process, when you communicate via their whatsapp group its a struggle, when you call their offices even the way in which they communicate is rude and not very satisfying. You hold on countless minutes for a simple answer, We had no internet on Tuesday, we sent a message to their whatsapp group waited more than 2 hours, decided to call their offices, the consultant advised we should switch off the power for 20min and he will call back in 30min - never happend. Once we received a response on the whatsapp group, we asked them as we still had no internet. Our account is locked, again I must admit very rude Consultant. I sent an email to ask what the problem is and was told its an account issue I need to validate my account as the debit order did not go through. I received a message that morning saying I have 5 days to settle the account? The answer was simple, that is how it is. No communication from Afrihost to advise that this will happen even if a messaged that was sent advised I have 5 days left to settle my account Our line has been terminated and we will have to fill in a review form. When I asked about this, they don’t communicate to their clients. I work from home and completely unsatisfied with their customer service from the start. We moved ISP’s

It was never about anything else but the way we were serviced. Very bad service, feedback, follow up - really doesn’t exist. I have also noticed this company does not respond to hello peter reviews, really shows their the business ethic.