extreme bad service and assistance from afrihost please do not use them at all

I requested a relocation on my fibre line for a new property i am moving to at the end of November. After informing me that the new premises still had an active line and i need to request the owner to cancel it i did that. I then returned the email and confirmed that the owner indeed did that 2months ago where i was told to send proof of the address on mail with my rental agreement i did that ...then i was told that they will investigate and get back to me ...a few weeks past and again i had to follow up as no one got back to me as promise only to be told vumatel cancel the ticket and no one knows why .. after requesting to speak to a manager i was told this would not be possible as he is busy

i am sick and tired every time i have to call and follow up never got a mail regarding my issue on the progress just *********** people giving me the run around we are now at the end of this month and i am moving tomorrow just to not have my internet moved it happend the last time i moved and now again

i have been a customer for almost 10years and i think i will move over to someone else i am so done with AFRIHOST i will never ever recommend them to anyone else they never assist or help their customers