Extre Dissatisfaction

Dear Mr. Gian Visser, I am writing to express my extreme dissatisfaction with your company's service. I have been a loyal customer of Afrihost for over two years, but I have never experienced such poor treatment and negligence from your staff. On 20 December 2023, I requested a simple fibre line relocation from my old house to my new one, which is only a few metres away. I was told that it would take no more than 48 to complete the process. However, it has been 18 days since then, and my fibre line is still not connected. I have contacted your customer support multiple times, but I have only received vague and contradictory responses. No one seems to know what is going on, or when my issue will be resolved. This is unacceptable and outrageous. I am paying for a service that I am not receiving, and I am losing valuable time and money because of your company's incompetence. I have posted a statement on Twitter, tagging your official account, but I have not received any satisfactory reply or apology. Instead, I have been given empty promises and false assurances. I request for your immediate action to rectify this situation. I want my fibre line to be relocated and activated as soon as possible. I hope that you will take this matter seriously and address it with urgency. I expect to hear from you soon.

Sincerely,

Sibusiso Nkosi