******ion

I have moved out of SA in Feb and have been trying to cancel my contract ever since. Yet Afrihost still tries to deduct money of my SA credit card, which have no funds in it, creating a insufficient funds penalty daily. Apparently I can only cancel my contract through the clientzone, which I can not longer log into because it requires an otp, which get sent to my old SA phone number. This is totally pathetic and blatant ******ion. Best of all is how they dont even get back to you and just keep the contract running

Fwd: [#BJX-***7]: Suspension Warning | A***8 Inbox x

Des Loubser <***> 06:56 (4 hours ago) to me

---------- Forwarded message --------- From: Des Loubser <***> Date: Thu, 19 Mar 2020, 11:23 Subject: Re: [#BJX-***7]: Suspension Warning | A***8 To: <***>

Can you please respond

There is no way for me to log into Clientzone and I need confirmation that this account cancelled.

On Mon, 16 Mar 2020 at 13:09, Des Loubser <***> wrote: Also, your clientzone login requires a OTP that gets sent to my phone number. MY old SA phone number..................you see the problem here?

I can not log into client zone even if I try to.

So let's just settle this matter the quick and easy way. Cancel the contract

On Mon, 16 Mar 2020 at 13:04, Des Loubser <***> wrote: I do not even remember my credentials for Client zone

So here is what is going ot happen. I moved out of south africa. I no longer live there. AS in: I am on the other side on the planet.

I no longer require your services and will no longer be paying for them

Please feel free to go through your ridiculous cancellation process on my behalf

Regards

On Thu, 12 Mar 2020 at 08:42, Gugulethu N - Afrihost.com <***> wrote: Good evening Des,

I trust this mail finds you well. Thank you for contacting Afrihost.

Afrihost would be really sad to see you leave, however, we do wish you all the best for your future endeavors! If there is anything we may do to keep you with us please let us know.

Kindly note that we do not take email confirmation as notice of cancellation. You will need to go to the below website to make the necessary changes. If the below is not done, your account will remain active. We do this to protect your security and prevent anybody else from trying to cancel your account **********ly.

Upon having a look at your profile, I noticed that there had been no cancellation request submitted, this is the reason why your service is still active and is being billed.

Kindly follow the below steps to cancel your Fibre service:

1. Log into ClientZone. 2. Click on the ‘Connectivity’ tab. 3. Now select your Fibre package from the list on the right-hand side. 4. Click on the ‘Edit Package’ button. 5. Complete the details in the ‘Cancel this Service’ section. 6. Click on the ‘Cancel this Service’ button.

Please note. Any cancellations done before the 15th of the month will take effect at the end of that month. Cancellations done after the 15th of the month will then only be effective from the end of the following month.

Humble apologies for the major inconvenience caused.

If there is anything else we may perhaps do to assist, please do not hesitate to drop us a mail. We are always ready and willing to assist.

Thank you so much for your time.

Have a lovely evening ahead.

Regards, Gugulethu N.

Afrihost.com Pure Internet Joy!

Please visit your Afrihost Client Zone, https://clientzone.afrihost.com to activate your account, update your details, make changes to your account and packages and much much more.

Ticket Details Ticket ID: BJX-***7 Department: Accounts and Billing Priority: High

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