Exceptionally Poor Service Response

I logged a ticket (MGO-***6) with Afrihost on Thu, 21 Jan 2016 at 08:07 because the new mobile voice and data package I signed up for the previous day was not working - it is still not working, and I have had absolutely zero response from Afrihost, even though I sent additional emails on Thu, 21 Jan 2016 at 10:27, on Thu, 21 Jan 2016 at 15:04, on Fri, 22 Jan 2016 at 14:29 and this morning. <br> <br> I have also messaged @Afrihost on Twitter.<br> <br> Getting desperate, I can't make any calls. Non point in a good per second rate and so on if I can't use it!