Excellent Support team, terrible experience

<p>We were with Afrihost for a week and in that week we have had to contact them with various issues everyday. At this rate we are currently spending more money on calling them than for the terrible fee we are paying them for.</p> <p> </p> <p>First we signed up accidently for the incorrect package as they explain nothing on their site or over the phone to you in detail, we deactived that package immediatly but due to them taking their time we were charged for a package we did not use.</p> <p>Secondly when we registered with Afrihost they never requested us to fill on a form concerning our address, yet on their clientzone they had entered in a address that was not even ours. I enquired about this as there is no place on clientzone to correct your details. A lovely gentlemen assisted me with this error on a Sunday and told me the details should be correct. Unfortunatly they were not and so I contacted Arihost again, only to be "assisted" by an arrogant idiot that obviously thought I was an idiot. Eventually our details were updated. </p> <p> </p> <p>On our package we are to recieve the full CM4all Sitbuilder, it eventually came to my attention Afrihost did not provide me with the full CM4all Sitebuilder, yet they have been charging me as if they did provide me with one. The support team helped me out their in minutes. </p> <p> </p> <p>Our mail was down for an entire day because there was an error on their clientzone, their support team once again went above and beyond to assist me with this. </p> <p> </p> <p>Then theireservers were down and due to them not having a back-up server or notifying us our website was down for a few hours almost causing us to lose customers. </p> <p> </p> <p>The only reason we are still with Afrihost is because of their incrediable support team!!! I encourage all their clients to please check you are recieving what you are paying for.</p>