Excellent Service - Compliments to Mr Advocate at Call centre

Over the past 3 years, I had approximately 20 bad experiences and 1 good one. These ranged from data theft, incorrect billing and promises made by consultants. Most call centre consultants never bother to follow up on their commitments or provide feedback because they can hide behind call centre high call volume, etc. I tried to upgrade my 2mb line to a 10 mb line for since beginning of February and many long phone calls to bad call centre people and I eventually gave up and they blamed Telkom and line and system offline, you name it and the call centre people had the story ready and basically wanted me to call Telkom daily to follow up on line upgrade progress for Afrihost bundled package. I gradually started dropping one package at a time with intention to not use Afrihost altogether over next 4 months. This was purely due to bad customer service from call centre agents and not Afrihost as a company. During the lockdown and 2 weeks after my last Afrihost call centre agent interaction where promises were made and I was forgotten decided to try again with pressure from university kids at home. I struck it lucky this time albeit 3 years later, by dealing with call centre agent called Advocate. He was honest, realistic on his promises and most importantly, he always followed up with feedback be it good or bad news. He sorted the Telkom ADSL line upgrade and upgraded my connection speed, arranged my credit for incorrect billing and send messages on everything he promised to die would like to compliment such service and commitment and will stay as Afrihost client because of people like Advocate. My kids are happy and so am I with the service and this is how you grow your business as my 2 University going sons will also use your services and tell their friends of the good service and rest becomes good history. Thanks once again to Advocate for the excellent service.