JW
Jeff W
1 reviews | Active since Jul 2014
01 Jun 2015, 12:50
Every day our domain goes down.
Been a subscriber of Afrihost for a few years. Everything was peachy. <br> <br> The last month has been nothing but painful trying to rectify an issue with my hosting account. Every single day I have to call in around 10 am as that's when our mails/domain seems to goes down, as if our domain is blacklisted. I have had in the region of ten different Afrihost consultants try and rectify the issue. Methods include remote login, (never the issue), hours on the phone while every consultant clicks away only to repeat exactly what his colleague did before and online chat. Domain/email works till COB then the next morning, \storage server full
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Replies (1)Afrihost.com's replyOfficial
01 Jun 2015, 15:10Hello jeffpwalsh,
We're really sorry to hear about the issues being experienced on your domain at the moment. Having mail down daily isn't acceptable - and we'll do everything in our power to have the service normalised.
A specialist is currently running through the hosting setup for your domain and reviewing the Support tickets you've had open, they'll be in touch with you a little later today.
Looking forward to have this resolved with you.
Regards
The Afrihost team
We're really sorry to hear about the issues being experienced on your domain at the moment. Having mail down daily isn't acceptable - and we'll do everything in our power to have the service normalised.
A specialist is currently running through the hosting setup for your domain and reviewing the Support tickets you've had open, they'll be in touch with you a little later today.
Looking forward to have this resolved with you.
Regards
The Afrihost team
Afrihost.com's reply01 Jun 2015, 15:10
Official
Hello jeffpwalsh,
We're really sorry to hear about the issues being experienced on your domain at the moment. Having mail down daily isn't acceptable - and we'll do everything in our power to have the service normalised.
A specialist is currently running through the hosting setup for your domain and reviewing the Support tickets you've had open, they'll be in touch with you a little later today.
Looking forward to have this resolved with you.
Regards
The Afrihost team
We're really sorry to hear about the issues being experienced on your domain at the moment. Having mail down daily isn't acceptable - and we'll do everything in our power to have the service normalised.
A specialist is currently running through the hosting setup for your domain and reviewing the Support tickets you've had open, they'll be in touch with you a little later today.
Looking forward to have this resolved with you.
Regards
The Afrihost team
