"Escalated issue to Critical Care Team" is code for "Into the trash"

I had to replace a SIM that stopped working. I did a SIM swap with MTN and got my original number back almost immediately. I tried to get it back onto the afrihost APN since November 11 without success. The issue has been "escalated" to the "critical care team" numerous times without success. Contacting afrihost support, will cause the issue to be "escalated" to the "critical care team" which results in.... NOTHING!!! I'm utterly frustrated going in circles for more than a month!!!