ESCALATED

this is afrihost customer service go to button , every time when i relogg the SAME FAULT that has being constantly messing up my internet experience for the past 25 days ... they always escalate the fault yet nobody gives feedback even when they promise to do so this has been the most frustrating experience i think if a ISP gave complete retards to handle ther customer service they will get a better experience than these fools i have numerously complained to managers different departments used all sources i can find to try get me some STABLE internet that does not disconnect every 10 minutes , last night i called at 7pm i was assured i will be getting called back today i spoke to STEHPAN he said 3pm , its now 7:26 no callback , no information on how this problem is going to be fixed . i had a manager contact me i have sent him an email back his name was RIAZ i think i cant even go check the support tickets because as i type this i am restarting my router again because my connection has dropped and what do THE ISP I PAY R600 per month do ... they do sweeet nothing but pass on the buck , they dont even want to play me back my money for this month that the internet was not working !!!