Endless Waiting

Absolutely inefficient. I placed an order for a fibre package, tried chatting to a consultant via the WhatsApp line, when I did not receive any updates after that, I called the customer service centre, was told that I need a new router and the other was placed. Waited for my router to arrive in the lead time mentioned, when it did not arrive, I called again, only to find out that the router hadn't even been packaged for delivery yet. I was also told that the router is included for free in the package and all I would have to pay is a delivery fee, yet my account was debited for the price of the router