Endless problems

Short of a very long two week drama with Afrihost

31 Oct I app**** for a 2mb DSL and 2Mb uncapped BUNDLE....

13 Dec Afrihost cancelled my application and Manually re app**** for a DSL line for me.

Received an invoice for the cost of a DSL line .

Numerous emails later: Ref tickets: UXA- ********** 7 ZHI- ********** 0 MTA- ********** 9 TVI- ********** 3 TRX- ********** 3 VKC- ********** 1 I finally get provided with the information as to how to get the internet connected ...

In the above tickets I get told by two different customer service representatives that I will be credited for the pro rata invoice ( IN ********** 3 )

Today I get ANOTHER threat that my services will be suspended if I don't pay the outstanding invoice... and the prorata charge

I go to their facebook page and the agent on the chat advises that " ? I've read that ticket in full Brian. I cannot change the decision that our Accounts Team made with regards to this. "

So ultimately... Aftihost cancels an apllication without my permission or knowledge... re applies for this manually without my knowledge or permission... re applies for half of what I app**** for ...

Apllies for AND activates the DSL line and just forgets to tell me to that this actually replaces my initial Bundle Application...

Between the 13th and the 25th NO ONE answers me regarding the ADSL line that I app**** for (proof provided in the ticket numbers above) ..

Today on a facebook chat with Aftihost I get the following response when enquiring about the new suspension threat: "? I've read that ticket in full Brian. I cannot change the decision that our Accounts Team made with regards to this. ^E.. e issue resolved so ultimately I get half of what I asked for and the half they provide cannot be used without the other half....

I really am so over this