Empty Promises under deliver

Afrihost delivered a Huwaei B618 on the 120 Gig Package , since the unit arrived we cannot connect to my latest Smart Samsung TV or my Samsung Galaxy S8+ Phone , i had to get an IT specialist in to try and help getting the password to connect , that was unsuccessful , after 2 days of trying to get the unit to connect i gave up and phoned the Technical Support from Afrihost , i had an Technical person on the Phone for a long time , had the Unit reset multiple times and still the Password did not work , the Technical person said he will speak to his manager so we can do a swap and get the faulty unit back , this was done last week 17th May 2018, I contacted Afrihost on Friday to follow up on the unit and when it will be delivered , i was told the unit has been booked out of their stores and wait for a courier to collect the unit from them to do the swap, i received an invoice for R 99 on the 21st May 2018 for the delivery , the courier arrived at my work place without the new unit to do the swap, i phoned Afrihost and told them that I paid R 999 for the unit and R 560 for the connection which i can't use , their words to me was why ? now they refuse to swap the unit and according to their advertised policy , you can return the unit within a 60 day period and they will double your money , no Questions ask , i send a letter to their accounts department without any response , i send a letter to the CEO of the Company and an Automation message came back saying he s to busy to look at the mail.

This is really by far one of the worst ( over promise under deliver ) Companies i ever dealt with , today is the 23rd My 2018 more than 5 days in and still no solution. their sales and Technical team are really snot helpful , you wait for hours before someone do make contact with you then again is lies.