Empty Promises From Afrihost. *** does not respond......................

I continuously received reassuring messages that I will be assisted to get my issue resolved yet every promise is yet another empty promise.

Afrihost here! We'll call you as soon as we can. PS: You can get help right now on WhatsApp at https://whatsapp.afrihost.com. This SMS received at 21:05pm Saturday 12 January 2019.. Its 1:58am Sunday morning... Nothing.

Whatsapp support is only operational 09:00am until 17:00pm. Why would Afrihost send an SMS at 21:05 on Saturday 12 January 2019

RE: [#GPY- ********** 4]: Slow Speeds