Empty promises and lies from Afrihost

If I could I would -0 stars. We have been having a issue with our fibre package for weeks. We have a 100meg up and 100meg uncapped premium sign up with them, yet we are only getting 4meg uploads to international servers. We informed them of this issue and numerous agents tried to assist doing test after test issuing ticket after ticket and to no avail the problem still persisted. The agents agreed that it is not right to have 100meg up and only getting 4meg. We were on the verge to cancel as this problem is costing us of losing a potential income on Monday 29 October 2018 we gave afrihost another chance to resolve the matter by Wednesday 31 October 2018 which they said they will escalate this matter seeing that we have been loyal clients for 5years using their services. On Wednesday nothing happened as we knew it wont. They still expect us to pay for a service they could not provide us with. We informed we won't pay any money as we paid last month with the hopes that they will resolve the issue. They led us under false hopes. Now we have a new ISP provider who wants to take over our line but afrihost is holding our line hostage as we cancelled and the line will only be open 1 December 2018. We asked them to cancel with immediate effect as they are costing us of losing a potential income. They said their supervisor from accounts department will contact us as soon as possible, yet again we are still waiting. Their customer service is terrible they take money but can't deliver on the full service a person must pay for. They lack knowledge of simple problems. I will advise other users to make sure on their upload speeds to international services that they are getting what they are paying for.