Edit Packages without Customer Consent

<p>I requested Afrihost to upgrade my Mobile 500 Package to Mobile S. The Agent Mentioned I will need to cancel the Mobile 500 Package and then select the new Package on the 1st June, I agreed and Cancelled the Package only to upgrade in the 1st.</p> <p>2 Days After I cancelled the Package using the app I received a mail and Invoice that my Package have been moved to Mobile XS without my consent. Afrihost is charging me for changes I have not approved and they made a mess of my Mobile data... during this time I requested Afrihost via Phone to please remove the Mobile XS package and Move it Back to Mobile 500 or to Mobile S. The Agent mentioned they can upgrade my Package to Mobile S immediately and I agreed to this, But now Afrihost made a another mess, my Mobile Data that comes with the Packages have not been activated ... I really don’t think the Support or Dev Team Know what they are doing... they are just making stuff worse. Please just sort out my account without causing new issues… Small Mistakes like these will let you loose Client</p>