1 reviews | Active since Mar 2009
DSL not working properly
Morning, I have been struggling with my DSL line for the last month. It keeps on dropping at critical times. I have been given the run arround by the call centre for the past month. There is a problem with my ADSL period. The issue is either with Afrihost or Telkom but it does not matter as I choose Afrihost at the time to NOT DEAL WITH TELKOM. Afrihost said they will deal with Telkom! My DSL keep on dropping. The moment there is some load on the line the DSL reset. I have reset the router, Swap the Splitter, I do not have lightning protectors on the line. I have swap the socket etc. The moment there is some heavy download on the line it reset. It is not limited to FTP or HTTP or HTTPS download. I have been trying to update one of our CEC at work today. The connection is heavy encripted and intensive on the line, then the DSL reser. If you do patching on you laptop from micro soft it reset. So there is definitly an issue with either the DSL port link or something! Thanks
As per our discussion earlier today, we have logged a fault with Telkom for the intermittent connection on your ADSL line.
From our side, we will escalate the fault with Telkom as soon as possible in an effort to have a technician dispatched to your premises to diagnose and resolve the issue affecting your ADSL connection.
If you have any further questions or queries, or would like an update, you are welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
Best regards,
As per our discussion earlier today, we have logged a fault with Telkom for the intermittent connection on your ADSL line.
From our side, we will escalate the fault with Telkom as soon as possible in an effort to have a technician dispatched to your premises to diagnose and resolve the issue affecting your ADSL connection.
If you have any further questions or queries, or would like an update, you are welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
Best regards,