DSL line upgrade not done after 30days

At the beginning of June i transferred my line to Afrihost and selected the line to be on 10MB, as i was currently on 4MB. I would presume that if they offer that option they would check that what package you currently are on and then upgrade you to the 10MB package, as they are more than happy to charge you for it. The line was transferred and was still on 4MB and after numerous calls and livechat support sessions i almost gave up and thought that my line could not support 10MB. I then decided to phone telkom on the 26th of June to try and get to the bottom of this, and realised a line upgrade request was never put in. I phoned Afrihost again and they confirmed the line upgrade request was never processed. which was shocking. The agent then confirmed that he put in the request on that day and it would be complete after 48-72hrs, not to my surprising, it wasnt done. i called them again today and was advised that someone was never completed the process yet again so the line upgrade was still not done, but will only be done today, so have to wait another 3 days. I even tried to email the ceo directly and any email i could find, to no success. poor poor service.