DSL EXTREMELY SLOW AND BEING DOWN FOR HOURS

<p>Telkom installed my DSL in October 2015. I moved the DSL to Afrihost a few months ago. On Friday 25 November I called into the call centre to report the DSL being slow and going offline for a few hours and coming back on. This had been happening for a few days before my call to Afrihost on 25 November. The fault was logged with Diane, Ref 79BNK251116. I was told Telkom will get in contact with me within 48 hours. Its been over a week and nothing has been done. Taking into account I've been calling into Afrihost for feedback. I've spoken to Obakeng and Alex. I've received 2 emails saying the fault has been escalated but still nothing has been done. Telkom has not made contact with me, nor has any technicians worked on the line.</p> <p>It is extremely frustrating that I am unable to use the product that I pay for. It's not cheap and yet I timeously pay my account. I pay for a 4meg line to be working all hours of the day. That's all I want. </p> <p>PLEASE NOTE : I RUN A SMALL INTERNET BASED BUSINESS AND NOT BEING ABLE TO ACCESS THE SERVICES I NEED TIMEOUSLY IS AFFECTING MY ABILITY TO EARN AN INCOME.</p> <p> </p> <p>I WOULD APPRECIATE IF AFRIHOST ENDEAVOURS TO RESOLVE THIS PROBLEM TODAY.</p>